Shipping fee

Shipping is free for orders of 2 or more car tyres or motorbike tyres.

Delivery time

Delivery time ranges from 3 to 5 business days after payment is received and is given as an estimate only. Consequently, a longer delivery time can in no way result in rebates or cancellation of current orders.

Tyre handling

Tyres are attached with a plastic band or a solid plastic wrap. A parcel generally contains 2 tyres (motorcycle tyres and car tyres up to 17 inches incl.).
Light truck tyres, 4x4, 4WD and car tyres 18 inches and above are usually shipped in parcels of 1 tyre.
It is mandatory that the client checks his tyres himself before the fitting is done. In case of mistake in the tyres shipped, the tyres will not be taken back or refunded AFTER mounting.

Parcel tracking

The client has the possibility to track his/her parcels thanks to parcel numbers communicated by email 48 to 72 hours after payment is received.

Parcel tracking number missing

If 48 to 72 hours after payment is received by PNEUS-ONLINE, parcel number is still not available, client must contact PNEUS-ONLINE contact form in order to obtain parcel numbers.

Delivery to a fitting station

The client has the possibility to choose a fitting station for the shipping and fitting of the tyres only. Fitting will be done in that specific fitting station only.
It is the client’s duty to contact the garage before ordering to make sure he can receive and mount the tyres.
It is mandatory that the client checks his tyres himself before the fitting is done. In case of mistake in the tyres shipped, the tyres will not be taken back or refunded AFTER mounting.

Absence of consignee

Delivery is made by courier under contract with PNEUS ONLINE TRADING. If you are not at home when the agent tries to deliver, he will leave a card with a contact telephone number for you to call to arrange redelivery. Items will be returned to us after 3 to 4 days if you have not made contact with the courier or with PNEUS ONLINE TRADING hotline service. In that case, the order will be re-funded and return fees of 50€, tax included, per tyre will be deducted from the refund. (See Terms and Conditions)

Missing Item

In case of missing products at the time of delivery, the client must make mention of this in writing on the delivery receipt provided by the delivery person. The client must then rapidly inform PNEUS ONLINE of his/her concerns by e-mail, phone, or registered mail addressed to PNEUS-ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY, FRANCE, within 48 hours after delivery.
PNEUS ONLINE will then ship missing product rapidly to client.
Important !
If nothing is indicated on the delivery receipt, PNEUS-ONLINE will not take any complaint into consideration. (See Terms and Conditions)

Damaged or non-matching item

In case of damaged or non-matching products received, the client has the right to refuse delivery and make mention of this in writing on the delivery receipt provided by the delivery person. The client has 7 days to fully check merchandise and make claim to PNEUS ONLINE of his/her concerns by email, phone, or registered mail addressed to PNEUS ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY, France.
It is mandatory that the client checks his tyres himself before the fitting is done. In case of mistake in the tyres shipped, the tyres will not be taken back or refunded AFTER mounting.

Loss of parcel

If delivery has still not occured within 5 days after receipt of parcel numbers, the client must inform PNEUS ONLINE by phone, fax or contact form.
A claim will then be filed with the transport company in order to find the reason for lateness.

Different case scenarios :

- Transport company does not find the shipping address or does not have shipping address anymore
Solution : PNEUS ONLINE TRADING transmits the complete address to the transport company.
Parcel will be delivered within 48 to 72 hours.

- The parcel is not trackable. The transport company files a claim which can take up to 10 business days.
Solution : If the parcel is found, it will be shipped to the client.
If the parcel is lost, PNEUS ONLINE TRADING proceeds to a new shipment or a refund of the order, according to client’s instructions.
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FAQ summary

Are tyres purchased online new and guaranteed?
Yes, we only sell new tyres that have the same manufacturer guarantee as tyres sold by fitting centres or autocentres.

How much does shipping cost?
Delivery is free for orders of 2 or more car tyres or motorbike tyres. Shipping costs for an order of 1 car or 1 motorbike tyre is 7€€ per tyre. For an order of 1 car tyre and 1 motorbike tyre, shipping costs 7€€ for each tyre.

How long is delivery time?
Delivery time ranges from three (3) to five (5) working days and is given as an approximate only. Therefore, delays will never result in compensations or cancellation of the order.

Do prices include VAT?
All prices on our site include VAT.

How does delivery work?
Once your payment is received, we send the items to the indicated delivery address. Delivery is carried out by a courier, which deliver on working days from 8am to 6pm.

Can I make an appointment with the delivery person?
You cannot make an appointment with the delivery person. That is why we cannot tell you in advance the time and day of your initial delivery.

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