FAQ PNEUS ONLINE PRIME Membership Card - Benefits, Pricing & Operation

What is the Pneus Online membership card?
The Pneus Online Prime card, also known as "POP", immediately offers you a range of exclusive benefits to save on your purchases:
- €10 ⁠⁰⁰ welcome gift on your first order,
- Free delivery all year round (except in special cases: one tyre only or delivery to islands),
- Processing fees waived all year round,
- Free 12-month warranty on 4 tyres or rims,
- Immediate discounts on a selection of eligible products,
- Priority access to our customer service.
This card is non-transferable, valid for 12 months (excluding promotional or introductory offers) and limited to one card per customer account.
You didn't find the answer to your question?
How much does the " POP " card cost?

The card is priced at €59 ⁠⁰⁰ for a 12-month validity period (excluding promotional or introductory offers)

The card is automatically renewable every year if payment is made by credit card, otherwise you can renew it manually.
You didn't find the answer to your question?
What are the concrete benefits of the “POP” card?
- 🎁 €10 ⁠⁰⁰ welcome gift
- 🚚 Free delivery
- 🎁 Processing fees waived
- 💸Exclusive discounts on over 10,000 products
- 🛡 Free 12-month warranty on tyres and rims
- ‍ 🧑‍💼Priority access to our dedicated customer service
You didn't find the answer to your question?
How can I benefit?

It couldn't be easier!

Once the card has been purchased, all benefits are automatically activated on your account. You save right from your first order.
You didn't find the answer to your question?
How many cards can I buy?

Each purchase of a PNEUS ONLINE PRIME card automatically extends the duration of your subscription (1 purchase = 1 additional year). In the event of the purchase of several PNEUS ONLINE PRIME cards within the same year, the validity periods are added consecutively and the related services and warranties may be used from their date of purchase.
You didn't find the answer to your question?
Who can buy the "POP" card?

Any adult residing in Ireland.
You didn't find the answer to your question?
How do I buy the Pneus Online Prime card?

Directly from our website:

Add the card to your shopping cart like a regular product and confirm your order.

You didn't find the answer to your question?
How can I pay for the “POP” card?
You can pay by :
- Credit/debit card,
- Or any other means proposed at the time of your order.
⚠️ Automatic renewal is only possible with initial payment by credit/debit card via our secure HiPay system.
You didn't find the answer to your question?
How long is the Pneus Online Prime card valid?

The card is valid for 12 months (excluding promotional or introductory offers) from the date of purchase. It is automatically renewable each year according to the payment method chosen.
You didn't find the answer to your question?
Can I cancel my purchase?

You always have a right to cancel, but if you use the card immediately, or if you expressly confirm that you want to use the card immediately, you will not be able to cancel afterwards. However, if none of the products you ordered when you purchased the card (tyres, rims, accessories, etc.) are available at the time of your order, you may request a refund of the Pneus Online Prime card.

You didn't find the answer to your question?
How can I avoid renewing my "POP" card?

You can disable automatic renewal at any time from your customer account, but no later than one day before the expiry date.

A reminder will be sent to you between three months and one month before the renewal date.
You didn't find the answer to your question?
Can I give my card to someone?

No, the card is strictly non-transferable and personal.

It cannot be given, shared, or transferred.
You didn't find the answer to your question?
How does the free tyre/rim warranty work?

The warranty covers up to four tyres or four rims for 12 months from the order date. Please note that you will need to add the warranty to your basket in order to benefit from it.

If you order more than four products, only the first four are covered. For subsequent products, an additional warranty may be purchased separately.

⚠️Card renewal does not extend the initial warranty, which remains limited to 12 months on the first four tyres or rims ordered.
You didn't find the answer to your question?
Which products qualify for immediate discounts?

Only products marked with a discount are eligible for further reductions.

The discount amount is displayed clearly on each product and is applied directly if your card is active.

These discounts can be combined with the usual promotional offers.
You didn't find the answer to your question?
Where can I see my benefits and savings?
In your customer area, under 'Pneus Online Prime', you can check the following information at any time:
- The expiry date of your card,
- Your balance of guaranteed tyres/rims,
- The total amount of savings you've already made (free deliveries, immediate discounts earned, welcome gift).
You didn't find the answer to your question?
What happens if the product is unavailable?

If none of the products in your order are available, you can request a refund of your card, provided you have not used any other benefit (discount, delivery, warranty, etc.).
You didn't find the answer to your question?
What if I order just one tyre?

Free delivery with card applies only to orders of two or more tyres. If you order a single tyre or ship to the islands, a charge will apply, but shipping will be free of charge.

You didn't find the answer to your question?
Does the Pneus Online Prime card include cashback?

No, Pneus Online Prime works exclusively on the principle of immediate discounts, not deferred cashback.
You didn't find the answer to your question?
Will I receive a card at my address?

No, the PNEUS ONLINE PRIME membership card is a virtual card available in your account.
You didn't find the answer to your question?
How can I benefit from priority access to customer service?

Simply log in with the email address you used to purchase your PNEUS ONLINE PRIME card and go to the contact form. You will automatically be identified as a PNEUS ONLINE PRIME member and we will process your request as a priority.
You didn't find the answer to your question?

FAQ - My online account - Pneus Online Prime membership card