Consumer terms and conditions of sale

Consumer terms and conditions of sale for Ireland residents as of 28/04/2026.

1. Scope

The Pneus Online website is run by:

PNEUS ONLINE TRADING C.V.

Regus Queens Tower - Delflandlaan 1
1062 EA Amsterdam
NETHERLANDS

Service Hotline PNEUS ONLINE TRADING
Tel. : 031 541 07 92 (local number)
Contact: contact form
Or by postal mail (customer inquiries and disputes):

PNEUS ONLINE SUISSE SARL

Rue Alexandre Gavard 16
1227 CAROUGE
SWITZERLAND

Managing Partner: PNEUS ONLINE TRADING represented by Alexis NERGUISIAN
Website content manager: Kevin CASTELAIN

PNEUS ONLINE TRADING, Dutch subsidiary of PNEUS ONLINE SUISSE SARL, is a company under Dutch law, registered at the Chamber of commerce of The Hague under number 27322651 with capital of 100 EUR.

VAT identification number for Ireland: IE 9736287H

These PNEUS ONLINE TRADING general terms and conditions of sale are applicable without restriction or reserve to all orders placed in Ireland, i.e. to customers with invoicing and delivery addresses located in Ireland. These general terms and conditions of sale prevail over any condition not expressly accepted by PNEUS ONLINE TRADING.

Placing an order implies full and unreserved acceptance by the private or non-trade Customer of these general terms and conditions of sale. In this respect, the Customer acknowledges and declares that (i) they read and understood these general terms and conditions of sale, as well as the applicable prices, before purchasing the product, and (ii) they have the legal capacity to enter into and execute this agreement.

PNEUS ONLINE TRADING (Switzerland) reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Website. The applicable general terms and conditions of sale are those that are in force on the date of the order.

The PNEUS ONLINE PRIME membership card, also known as "POP", is subject to specific terms outlined below in the appendix, which will come into effect on the launch date.

2. Products

2.1 Customers impacted by the General Terms and Conditions of Sale

The products offered for sale by PNEUS ONLINE TRADING are intended for private customers.

2.2 Characteristics of the tyres sold on the site

The tyres sold on the PNEUS ONLINE TRADING site bear the CE approval mark (unless otherwise indicated) and are new tyres only (with the exception of DEMO and retreaded tyres, identified and clearly stipulated as such). The characteristics of the products presented on the site may change.

Pneus Online commits to its customers that it will not sell tyres on its website that are more than 3 years old (with the exception of DEMO and retreaded tyres, clearly identified and stipulated as such).

All tyres are new (with the exception of DEMO and retreaded tyres, identified and clearly marked as such) and of recent manufacture.

However, Pneus Online is unable to select a tyre with a specific date of manufacture for a particular order.

2.3 Use of products

Given the specificity and the highly technical nature of the products sold by PNEUS ONLINE TRADING, the client is expected to strictly adhere to the instructions and recommandations concerning safety and reliability. This includes use (vehicle, inflation, pressure, etc.), mounting and storage of the product. PNEUS ONLINE TRADING is in no way liable for poorly mounted tyres or damage caused by use under abnormal conditions.

PNEUS ONLINE TRADING cannot be held responsible for indirect or consequential damages resulting from the use or installation of the products sold, including but not limited to: loss of operation, loss of profit, or costs related to vehicle immobilization.

2.4 Product Availability

Considering the important volume of daily order processing, PNEUS ONLINE TRADING does not guarantee absolute availability of products and services ordered.
PNEUS ONLINE TRADING commits itself to processing the orders placed on the website while quantities last. In case the product or service ordered is not available anymore, PNEUS ONLINE TRADING will contact and inform the customer as soon as possible.

Despite careful stock management, certain products, particularly those originating from specific lots offered at a promotional or advantageous price, may exceptionally become unavailable after the order has been confirmed.
In such a case, we will immediately inform the customer and offer them the choice of:

• cancelling the order and receiving a full refund, which will be processed without undue delay and no later than fourteen (14) days from notification; or
• accepting, with their consent, the supply of a product of equivalent quality and characteristics, offered at the pricing conditions in effect at the time of the replacement proposal.

In case of an order modification, PNEUS ONLINE TRADING will adjust the amount (overdue/due) according to the new reference chosen and will confirm the modified order by email.

3. Order

3.1 Order registration

Orders must be placed via the PNEUS ONLINE TRADING Website.

3.2 Order confirmation

An order confirmation will be sent to the customer within 24 hours after registration of the order, by automatic email to the email address provided by the customer at registration.

Orders are processed upon payment approval and dispatched immediately, on working days. Any order for which payment is not made within seven days after receipt by the customer of the order confirmation will be automatically cancelled.

3.3 Order modification

Information supplied by the customer, when placing the order, is binding. In the event of an error in the spelling of the email address or recipient's details, PNEUS ONLINE TRADING cannot be held liable for its inability to confirm the order or make delivery.

Once the order has been paid and the payment has been approved, the customer may neither change the delivery address nor any other of the order details (items, billing or delivery address). The customer may, however, at his own risk, request a change of delivery address from the transport company. In that case PNEUS ONLINE TRADING cannot be held responsible for any delivery error or loss by the transport company.
In the event of an error in one of these details, the customer must contact PNEUS ONLINE TRADING hotline service, using the contact form. For cancellation and reimbursement of the order (see art. 6. CANCELLATION).

3.4 Refusal of order processing

PNEUS ONLINE TRADING reserves the right to cancel or refuse an order based on the result of a risk assessment. Accordingly, PNEUS ONLINE TRADING reserves, without prejudice to its other rights, the right to refuse an order if there is a dispute concerning a previous order and/or in case of non-compliance by the Client with the General Conditions and/or in case of fraud. In case of suspicion of fraud, PNEUS ONLINE TRADING will contact the Client to verify the information provided and determine, in accordance with the law and the personal data protection policy, whether fraud has occurred or not.

3.5 Promotional codes

Promotional codes offered by Pneus Online may only be used once per customer account per year. They cannot be combined with other promotional codes and do not apply to previous orders.

4. Price and payment

4.1 Currency and Taxes

Prices given on the website of PNEUS ONLINE TRADING for Ireland are expressed in Euros and include VAT.

For orders placed by professionals, the customer undertakes to provide a valid intra-Community VAT number corresponding to their company at the time of ordering.

The customer guarantees the accuracy and validity of the information provided.

PNEUS ONLINE systematically verifies the validity of the VAT number provided via the VIES online platform.

If an incorrect, invalid VAT number is provided, or if it does not correspond to the company that placed the order, PNEUS ONLINE reserves the right to:

• re-invoice the applicable VAT,
• claim any amount, penalty, or costs resulting from a tax reassessment or adjustment,
• and suspend or cancel the order concerned.

The customer remains solely responsible for the tax consequences related to the use of an incorrect or inaccurate VAT number.

4.2

PNEUS ONLINE TRADING reserves the right to change its prices at any time, without notice. The price to pay is the price of the date of order.

4.3 Payment by debit/credit card

Payment by debit/credit card (SSL 256 bits) is done on the Hipay website thanks to the secured payment solution Hipay. Subscription renewal payments are made only through a secure and compliant system. The charge will be automatically applied to the payment method used during the last renewal. A renewal confirmation will be sent by email on the day of the charge.

Accordingly, the client agrees to update their credit card information. If this information is not updated, PNEUS ONLINE TRADING will notify the client in writing to do so as soon as possible. After a reasonable period determined by PNEUS ONLINE TRADING, it may, automatically, without additional formality and without prejudice to its other rights, suspend the corresponding PNEUS ONLINE PRIME membership card until full payment or termination by PNEUS ONLINE TRADING. The client will remain liable for the amounts due for the subscription year concerned.

4.4 Payment by Bank transfer

The client should refer to the "Payment Information" section to obtain PNEUS ONLINE TRADING bank details. The order will not be considered valid until PNEUS ONLINE TRADING's bank has received payment (allow 1-2 business days for bank transfers).
Orders are processed upon payment approval and dispatched immediately, on working days. Any order for which payment is not made within seven days after receipt by the customer of the order confirmation will be automatically cancelled.

4.5 Price matching for tyres and wheels

PNEUS ONLINE TRADING matches its prices with its competitors' for tyres (except for ATV tyres) and wheels and offers an extra discount up to 3%.

If you find better prices for your country of delivery on another website, PNEUS ONLINE TRADING price matches offering you an extra discount up to 3%. You must send your request by email to our customer service via the contact form. We price match to certain conditions :

• You must have or create an account. You may create an account via the customer form;
• You must contact us BEFORE placing the order via the contact form to indicate us your email address, the competitor's website, the exact caracteristics of the product (tyres or wheels), the quantity, and if possible the URL link leading to this information;
• If price match is granted, a corresponding voucher will be available in your account. You may use this voucher to purchase the product for which you made a price match request, in the next 24 hours after our notification;
• The item must be identical and sold on the internet: new tyre of the same size, rims of the same size and quality, indices, make, and profile.
• The competitor's delivery time must not exceed PNEUS ONLINE TRADING's of more than 5 days;
• Price match cannot be added to other voucher codes or any other comercial gesture.

PNEUS ONLINE TRADING reserves the right to refuse the price matching and to inform its customers by e-mail, especially in case of violation of the legislation (i.e. prohibition to sell at a loss).

4.6 Measures against fraud

To prevent fraudulent payments over the internet, PNEUS ONLINE TRADING may analyze your order, also with the help of a third party service.
The hotline service of PNEUS ONLINE TRADING does not have any access to your bank information nor to the details of the analysis. With reference to this analysis PNEUS ONLINE TRADING may cancel the order and credit the amount back on the used debit/credit card.
All outstanding debts due to a fraudulent use of a credit card will lead to the registration of the data in relation with the order and linked with the outstanding debts in a file "payments incidents".

4.7 Financial conditions of the PNEUS ONLINE PRIME membership card

The PNEUS ONLINE PRIME membership card, also referred to as "POP" in various locations on the website in textual or graphical form, is payable annually unless otherwise stated or agreed between PNEUS ONLINE TRADING and the Client.

The subscription is entered into for an initial period of one year. The renewal (manual or automatic, depending on the chosen option) and cancellation terms are specified in the customer area or communicated at the time of subscription.

The price of the membership card is clearly indicated on the website at the time of subscription. In the event of a price increase, the Client will be informed at least two (2) months before the subscription's expiration date. The Client will then have the option to terminate their subscription under the conditions described below.

In the event of late or non-payment and after unsuccessful reminders, PNEUS ONLINE TRADING reserves the right, after informing the Client, to suspend the use of the membership card, without prejudice to the termination of its other rights, including termination of these terms in relation to the membership card.

Automatic renewal of the PNEUS ONLINE PRIME membership card applies only to clients who have chosen to pay by credit card via our provider Hipay. In this case, the charge will be automatically applied to the payment method used during the last purchase or renewal.

The client will be informed by email no earlier than three months and no later than one month before the renewal date.

They can deactivate this option at any time from their client account.

4.8 Order processing fees

Order processing fees are applied to cover administrative management costs and coordination with our partner suppliers. The amount is indicated before order confirmation. These fees do not apply to customers with a valid PNEUS ONLINE PRIME subscription.

5. Delivery

The delivery address provided by the customer must be in the same country as the billing address, which is the customer's place of residence. In all cases, it is imperative that the customer checks the tyres or complete wheels themselves (or has them checked by the fitting provider) before fitting, to ensure that they comply with the order and are compatible with the vehicle. In the event of an error, tyres or complete wheels cannot be returned or reimbursed under any circumstances, subject to the provisions of articles 7 and 8 below.

Delivery fees or contributions to shipping costs are indicated to the client during the ordering process, before final confirmation. These fees may vary depending on the type, weight, and volume of the ordered product, as well as the delivery location selected by the client.

5.1 Multi-address delivery for the same order

An order can be delivered to several addresses only if the delivery addresses are in the same country as the customer's billing address. We cannot deliver items from the same product family (e.g. rims) to several different addresses.

5.2 Delivery delays

PNEUS ONLINE TRADING undertakes to deliver within a maximum of three (3) weeks from the date of payment by the customer.

In the event that an item is delivered as part of an order that has been cancelled, for whatsoever reason, the customer must inform the PNEUS ONLINE TRADING hotline. The customer must also ensure that the item is available for return to the PNEUS ONLINE TRADING warehouses.

5.3 Delivery notice

The delivery of products ordered is entrusted to a carrier appointed by PNEUS ONLINE TRADING. If they are absent on the day of delivery, the driver will leave a failed delivery notice in the customer's letter box. The customer must then contact the PNEUS ONLINE TRADING hotline using the contact form, or the carrier directly, no later than four (4) calendar days after the first delivery notice.

Once this period has elapsed, the items will automatically be returned by the carrier to the PNEUS ONLINE TRADING warehouses.

The cost of return shipment is borne by the customer and will be deducted from the refund amount. This cost amounts to €40 including taxes per tyre.

The conditions for returning complete wheels are the same as those indicated in article 6.2 "Product returns" below.

5.4 Delivery to a fitting centre

The customer may choose a fitting centre as the delivery address for tyres and rims only (not quad tyres). The tyres must be fitted at this fitting centre.

It is the customer's responsibility to contact the centre before placing the order, to inform them of the delivery of their tyres and/or rims.

5.5 Checking the delivered products

The Customer must check that the Products delivered match the order. The Customer is responsible for checking the condition of the packaging and the Product on delivery.

fter taking possession of the goods, the Customer may express reservations, particularly in the event of defective goods. Any irregularity (missing product, damaged packaging, etc.) must be indicated on the delivery note and reported to PNEUS ONLINE TRADING. The claim, to be submitted no later than five days following delivery of the Product, must include the Customer's contact details, the order number, the references given on the delivery note, and the reason for the claim. Any claim submitted after this deadline cannot be accepted. This obligation to report a delivery problem within a limited time is without prejudice to the Customer's rights with regard to their rights and guarantees, which remain fully applicable.

5.6 Transfer of ownership and risk

Ownership of the Product is transferred to the Customer only after payment in full.

THE TRANSFER OF RISK TAKES EFFECT ON RECEPTION OF THE PRODUCT BY THE CUSTOMER OR BY A THIRD PARTY APPOINTED BY THE CUSTOMER AT THE TIME OF ORDERING.

6. Cancellation

6.1 Cancellation periods

The private or non-trade customer may exercise their cancellation right for the order placed (product, service, or PNEUS ONLINE PRIME membership card), whatever the reason, within fourteen (14) calendar days from the date of delivery of the products. If the customer has appointed a trusted person to receive the delivery, their cancellation period also runs from the day of delivery of the product to the appointed person, other than the driver.

To exercise their cancellation right, the private or non-trade customer must declare their decision to cancel using the cancellation form (Appendix 1) or by means of an unambiguous written declaration (e.g. letter sent by post, fax or email) addressed to PNEUS ONLINE TRADING at the aforementioned address.

In all cases, the burden of proof for exercising their right to cancel lies with the private or non-trade customer.

To exercise their cancellation right, the customer must communicate their decision to PNEUS ONLINE TRADING before the end of the fourteen (14) calendar day cancellation period and the product must be returned to PNEUS ONLINE TRADING in accordance with the stipulations of article 6.2 "Product returns" below.

With regard to the cancellation period, the customer is informed that:

• The day of receipt of the products is not included in this period;
• The period begins at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period;
• If the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Unless the customer expressly requests otherwise, PNEUS ONLINE TRADING will acknowledge receipt of the customer's cancellation request by return email.

For more information on your right to cancel and for instructions on how to proceed, please contact PNEUS ONLINE TRADING customer service.

The customer may only be held liable in the event of product damage resulting from handling other than that necessary to establish the nature, characteristics and proper operation of the products.

The right of withdrawal cannot be exercised for products that have been mounted, used, damaged, or show obvious signs of use after receipt. These products will neither be taken back nor refunded. This also applies to the PNEUS ONLINE PRIME membership card if the consumer has expressly requested its use before the end of the withdrawal period, or in the case of using the PNEUS ONLINE PRIME membership card during a purchase (by using its benefits, etc.). In any of these cases, the product/PNEUS ONLINE PRIME membership card is not subject to withdrawal and therefore is not refundable. However, in the exceptional case of purchasing a product that turns out to be unavailable, the customer may benefit from a right of withdrawal for the remaining period between 14 full days and the time between the purchase of the PNEUS ONLINE PRIME membership card and the date on which PNEUS ONLINE TRADING notifies in writing of the product's unavailability; it is specified that in the case of ordering multiple products, this principle of continuous benefit of the right of withdrawal only applies if all the products in the order are unavailable. The customer may request the cancellation and refund of the order, provided that no other benefit of the card has been used.

6.2 Product returns

The customer must return the products to PNEUS ONLINE TRADING no later than fourteen (14) calendar days following the date of cancellation.

The customer must then request collection by PNEUS ONLINE TRADING using the contact form.

Returns must be made in their original, complete packaging (packaging, accessories, instructions, etc.) and in new condition, enabling the returned products to be resold, accompanied by the purchase invoice.

Payment of the cost of returning purchased products will be made by the customer directly to PNEUS ONLINE TRADING, who will consequently release the customer from any obligation to pay the carrier. PNEUS ONLINE TRADING will deduct from the refund an amount equal to the cost of shipping the products purchased. Below is the cost of transport for the different types of products if you use the carrier recommended by PNEUS ONLINE TRADING. Furthermore, from the moment of delivery of the products purchased to the carrier appointed by PNEUS ONLINE TRADING, the customer is released from all liability in the event of loss or damage to the products during transport. The customer may be held liable if they have not exercised due care when handing over the products, for example if they have returned the products in packaging unsuitable for transport.

If the customer obtains a quotation from a major international carrier for transport to the point of delivery of the returned product indicated by PNEUS ONLINE TRADING, for an amount lower than that provided for in the following provisions, PNEUS ONLINE TRADING shall match this price. PNEUS ONLINE TRADING will match this price under the following conditions:

• Before proceeding with the product return, the customer must contact PNEUS ONLINE TRADING via the contact form, via the site, or by another means clearly indicating the price applied by the carrier, providing the URL link allowing access to this information;
• The customer must indicate the details of the transport, as well as the delivery lead time, which must not exceed that of PNEUS ONLINE TRADING.

PNEUS ONLINE TRADING will then organise the collection and match the return costs. The customer will be refunded the cost of the product, less the cost of return, as indicated by the carrier concerned.

6.2.1 Tyres

Return shipping costs are borne by the customer and will be deducted from the refund. The cost amounts to €40 including taxes per tyre. This amount corresponds to the actual price paid by PNEUS ONLINE TRADING to the carrier.

However, the customer has the option to arrange the return themselves via a carrier of their choice, provided that the carrier meets the safety and traceability requirements. If a quote lower than the standard shipping fees is obtained from a recognised carrier, PNEUS ONLINE TRADING will match this price.

6.2.2 Complete wheels

In accordance with Article 16, point (c) of Directive 2011/83/EU of the European Parliament and Council of 25 October 2011 on consumer rights regarding customised products, Pneus Online will not proceed with exchanges or refunds for custom-made complete wheels unless an independent technical assessment, organised or validated by Pneus Online, formally demonstrates a defect or non-compliance directly attributable to the delivered product. In such a case, Pneus Online will offer an appropriate solution, which may include partial or full reimbursement, without the obligation for a systematic replacement. Since each vehicle is different, any fitting, even of complete wheels, must be carried out by a professional who has the competence and responsibility to complete the balancing or install a centreing ring if necessary.

6.2.3 Car accessories (chains)

Return shipping costs amounting to €40 including taxes are borne by the customer and will be deducted from the refund.

6.2.4 Rim accessories

Return shipping costs of €40 including taxes per rim are borne by the customer and will be deducted from the refund. This amount corresponds to the actual price paid by PNEUS ONLINE TRADING to the carrier.

Rim products must be returned in their original packaging. Rim products must be returned clean, without valves or balancing weights, and in their original packaging. Damaged rims cannot be returned or refunded under any circumstances.

6.2.5 Other products

For all product return requests, the customer must obtain the terms of return concerning their specific case from PNEUS ONLINE TRADING by contact form. The amount of the return costs that will be deducted from the refund corresponds to the actual price paid by PNEUS ONLINE TRADING to the carrier.

6.3 Effects of cancellation

6.3.1 Refund periods

PNEUS ONLINE TRADING commits to refunding the client who has exercised their right of withdrawal the full amount of the paid order and delivery fees within fourteen (14) calendar days, starting from the earliest of the following events: (i) receipt of the client's withdrawal notification, (ii) retrieval of the returned products, or (iii) provision by the client of proof of shipment of the products. In the case of a valid withdrawal request for the PNEUS ONLINE PRIME membership card, PNEUS ONLINE TRADING will refund the client, provided that the PNEUS ONLINE PRIME membership card has not been used, in accordance with the present conditions. There is no requirement for a physical return (as the card is not physical), but PNEUS ONLINE TRADING will deactivate the said PNEUS ONLINE PRIME membership card as soon as the withdrawal request is received.

6.3.2 Refund procedures

PNEUS ONLINE TRADING will make the refund using the same means of payment as that used by the customer for the initial transaction, unless the customer expressly agrees to use another means of payment and insofar as the refund does not incur any costs for the customer.

7. Product warranty

7.1 Statutory Warranty

The products sold on the PNEUS ONLINE website comply with applicable regulations in the United Kingdom and offer performance levels compatible with the intended use.

To assert their rights, the customer must inform PNEUS ONLINE TRADING of the non-conformity of the products in writing, via the contact form or by registered letter to the address provided at the top of this document within the time limits specified above.

The customer must return defective products in the condition in which they were received, together with all associated items (accessories, packaging, instructions, etc.).

PNEUS ONLINE TRADING will provide the customer with a return number to write on the package returned, which will be collected by a carrier appointed by PNEUS ONLINE TRADING.

PNEUS ONLINE TRADING will refund, replace or repair products or parts deemed to be non-compliant or defective within a reasonable period of time of 14 calendar days following the date of the customer's complaint. Any products repaired under the legal warranty of conformity will benefit from an extension of this warranty of six (6) months from delivery.

Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.

In the event of a product refund, payment be made as soon as possible and at the latest within fourteen (14) calendar days following receipt of the product or proof of its return by the customer.

These sums will be reimbursed using the same means of payment as that used by the customer to place the order, unless the customer expressly agrees otherwise, and in all cases at no additional cost.

7.2 Optional Commercial Warranty

PNEUS ONLINE TRADING offers the Customer, under certain conditions, the possibility to subscribe to an optional commercial warranty covering tyres, rims or wheels ordered on the website. This warranty is formalized by a specific contract, the terms, conditions of application, exclusions, and implementation procedures of which are detailed at the following address: https://www.tyres-pneus-online.ie/tyre-insurance.html

Subscription to this commercial warranty is optional and distinct from the statutory warranties in force.

This commercial warranty is granted without prejudice to:

• the statutory conformity warranty, which applies independently of any subscribed commercial warranty;
• and the statutory warranty against hidden defects applicable in the event of hidden flaws making the product unfit for its intended use.

In case of contradiction between the provisions of the commercial warranty and those of the statutory warranties, the latter shall prevail.

8. Force majeure

The parties may not be held liable if the non-performance or delay in performance of any of their obligations described in these general terms and conditions of sale is due to a case of force majeure.

In addition, all cases recognised as such under case law are considered to be cases of force majeure, and in particular: total or partial strikes, whether internal or external to PNEUS ONLINE TRADING, epidemics, pandemics, blockage or disruption of means of communication, telecommunications or postal services, wars of any kind, attacks, family tragedies, fires, freezing, storms, floods and more generally any natural disaster, blockage of means of transport and power failures.

If a party becomes aware that it is unable to perform its obligations, it must inform the other party by any means within a reasonable period of time.

The occurrence of a case of force majeure has the effect of suspending performance of the contractual obligations incumbent on the parties. The suspension of the obligations of the parties shall in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.

If the cause of the suspension of its obligations no longer exists, the party in question will make every effort to resume normal performance of its contractual obligations as soon as possible. To this end, the party concerned will notify the other party of the resumption of its obligations.

The parties will meet and consult as soon as possible, with the aim of continuing to perform their obligations as soon as the consequences of the force majeure event cease.

In the absence of agreement between the parties, if the impediment resulting from force majeure is definitive or persists beyond sixty (60) calendar days, the order may be terminated without any compensation being due by either party, by written notification on any durable medium, sent by registered letter with acknowledgement of receipt to the other party.

9. LEGAL INFORMATION

9.1 Collection and Processing of Personal Data – Data Protection

As part of fulfilling our contractual obligations and managing our business relationship, Pneus Online may collect personal data directly from you concerning your company, yourself, and your staff. These data are collected by Pneus Online and are strictly necessary for the establishment and management of our business relationship. The legal basis for processing is the performance of a contract.

Pneus Online acts as the Data Controller and is therefore responsible for complying with the obligations arising from EU Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR), regarding the collection and processing of personal data carried out during our services.

The personal data processed by Pneus Online include identification data (first name, last name), personal information (postal address, phone number, email address), professional data (job title, professional email, phone number, workplace), and financial data (bank account details, payment information).

We do not collect any sensitive data such as religion, trade union membership, racial or ethnic origin, criminal records, or health-related information.

For Pneus Online, protecting personal data is fundamental as it reflects the relationship we maintain with you. In accordance with the GDPR, Pneus Online retains the data concerning your company, yourself, and your staff for five years from the end of our contractual relationship.

Data are shared only with Pneus Online's internal departments. Except with authorized bodies (such as tax, customs, or judicial authorities) and subcontractors strictly necessary for providing our services, Pneus Online will never share your data with third parties without your explicit consent.

You have the right to access, rectify, oppose, limit, and delete the processing of your data. For further information or to exercise these rights, you can consult our Data Protection Policy or contact our DPO at dpo@pneus-online.com or file a complaint with the competent supervisory authority, Autoriteit Persoonsgegevens (AP) – www.autoriteitpersoonsgegevens.nl

9.2 Dispute management and applicable law

These terms and conditions are governed by Irish law. In the event of a dispute, the client should immediately contact the service hotline of PNEUS ONLINE TRADING in order to reach an amicable solution. Should an amicable solution be impossible, all disputes or contentions arising from contracts between PNEUS ONLINE TRADING and the client will be turned over to the appropriate court.

9.3 Legal validity

If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

9.4

PNEUS ONLINE HOLDING notifies the users that the content of its websites is protected by legislation on copyright: it includes photographs, articles, drawings and animated sequences on this site. Copyright on these elements belongs to PNEUS ONLINE HOLDING or are subject to permission of use of the owner.

Any copying or representation of all or part of this website by any means whatsoever without the express permission of PNEUS ONLINE HOLDING, is prohibited and constitutes an infringement punishable by articles L 335-2 and next of the Intellectual Property Code and the European Directive 96/9/EC of the European Parliament and of the Council of 11 March 1996 on the legal protection of databases.

All images, text and graphic elements used without the consent of PNEUS ONLINE HOLDING may be prosecuted.

The same applies for trademark law: the trademark PNEUS ONLINE (word or combination) is registered in different countries. Any total or partial reproduction of these trademarks (or corresponding logos) made without the express permission of PNEUS ONLINE HOLDING is prohibited by articles L.713-2 and next of the Intellectual Property Code.

In any event, PNEUS ONLINE TRADING is in no way responsible for the content and the products or services offered on the websites where Pneus Online site would be linked by hypertext links or any other type of link. PNEUS ONLINE TRADING has no control over these websites and accepts no liability regarding access, content or use of these websites, as well as damages which may result.

9.5

The databases contained on the website are protected by the provisions of the Act of July 11, 1998 transposed into the Intellectual Property Code (IPC) of the European directive of March 11, 1996 on the legal protection of databases. The extraction and/or re-utilization of the whole or of a substantial part evaluated qualitatively and/or quantitatively, of the contents of the database contained on this website are prohibited. Violators are subject to the remedies referred in Articles L 343-1 and next of the Intellectual Property Code.
The rights of databases producers also apply on tyres' profiles with their selling prices as well as on the partner fitting centers of PNEUS ONLINE TRADING.

9.6

PNEUS ONLINE TRADING forbids the use of any program intended to aspirate the contents of the website except for search engine companies and robots formally authorized by PNEUS ONLINE TRADING.

The user also undertakes not to use programs that could create unreasonable overload and disrupt the functioning of the website.

Any fraudulent intrusion on the website and / or aspiration of the Pneus Online website content and / or extraction of its database in whole or part may be prosecuted as stipulated by the law.

9.7 Insurance

PNEUS ONLINE has taken out professional liability insurance to cover bodily injury, property damage and consequential loss arising from the performance of its activity.

This insurance has been taken out with Zurich Compagnie d'Assurances SA.

The geographical coverage of this policy applies to: Worldwide except USA and Canada.

10. Termination

10.1 Non-renewal of the PNEUS ONLINE PRIME membership card subscription

The consumer must notify PNEUS ONLINE TRADING in writing by registered letter with acknowledgment of receipt (the postmark serving as proof for notifications sent by mail) no later than 7 days before the subscription's expiration date. In addition, and without prejudice to the above, the Client may disable automatic renewal directly from their client account on the website no later than 1 day before the subscription expires. This information, provided in clear and understandable terms, includes a clearly visible box indicating the non-renewal deadline. If this information was not sent to the consumer as stated in the first paragraph, the consumer may terminate the contract free of charge at any time from the renewal date. Any advance payments made after the last renewal date or, in the case of open-ended contracts, after the conversion date of the initial fixed-term contract, will be refunded within 14 days from the termination date, less any amounts corresponding to the execution of the contract up to that point.

The provisions of this article apply without prejudice to those that legally subject certain contracts to specific consumer information rules.

The Client may cancel their PNEUS ONLINE PRIME membership subscription for its upcoming renewal (given the non-cancellable 12-month commitment), either by sending written notice to PNEUS ONLINE TRADING (Rue Alexandre Gavard 16, 1227 Carouge, TRADING) or via their Account. The subscriber's written notice must be sent to PNEUS ONLINE TRADING by registered letter with acknowledgment of receipt (the postmark serving as proof for mailed notifications) no later than 7 days before the subscription's expiration date in the case of mail notification. In addition, and without prejudice to the above, the Client may disable automatic renewal directly from their client account on the website no later than 1 day before the subscription expires. A dedicated interface will be available in the client's personal space with the following information displayed in a clear and understandable manner :

• (i) The conditions for terminating the contract, including notice periods and any possible consequences of termination,
• (ii) Client information: first and last name,
• (iii) An email address or, failing that, a postal address allowing PNEUS ONLINE TRADING to send confirmation of receipt of the request,
• (iv) The client or contract number,
• (v) The desired termination date. Once the termination request is submitted via this interface, (a) the client immediately receives an acknowledgment of their request by email, and (b) within a reasonable time, PNEUS ONLINE TRADING sends a notification confirming the exact end date of the subscription and the consequences of this termination.

The termination takes effect on the expiration date of the current subscription. No termination fee is applied. From that date, the benefits linked to the PNEUS ONLINE PRIME membership card will no longer be accessible. If the client wishes to subscribe again, they will have to purchase a new PNEUS ONLINE PRIME membership card at the current rate.

10.2 Termination for cause

PNEUS ONLINE TRADING may, without prejudice to its other rights, consider the subscription terminated by operation of law and proceed with its deactivation without notice in the event of :

• Non-payment by the subscriber of amounts due, after a written reminder from PNEUS ONLINE TRADING remains unsuccessful,
• Making the PNEUS ONLINE PRIME membership card and/or associated codes available to third parties in any form,
• More generally, failure to comply with these General Terms and Conditions and/or the General Conditions of the PNEUS ONLINE PRIME membership card.

This automatic termination is without prejudice to the Client's ability to contest it by presenting their case to PNEUS ONLINE TRADING. In the event of termination, the Client will remain liable to PNEUS ONLINE TRADING for all amounts due up to the subscription's expiration date.

GENERAL CONDITIONS – PNEUS ONLINE PRIME MEMBERSHIP CARD

Article 1

All terms written with a capital letter refer to definitions within these General Conditions, the General Terms and Conditions of Sale (CGV), or the General Terms of Use (CGU).

PNEUS ONLINE TRADING offers a paid membership card to its clients, rewarding their purchasing habits (the “Program”). To benefit from the advantages of the Program, the Client must make purchases from PNEUS ONLINE TRADING. The PNEUS ONLINE PRIME membership card grants access to a program with numerous benefits, but does not constitute a voucher or a claim against PNEUS ONLINE TRADING.

By subscribing to the Program, the subscribing individual (hereinafter referred to as the “Member”) hereby accepts the following conditions (hereinafter “General Conditions for the PNEUS ONLINE PRIME Membership Card”). These General Conditions replace and supersede all previous documents. The version of the General Conditions applicable under Irish law, allows one to join the Program, provided they have read and accepted the General Conditions of the PNEUS ONLINE PRIME membership card.

This membership is strictly personal and cannot benefit another person.

The card is limited to one per household (defined as one email address).

The member may neither give nor lend their card to a third party. In case of doubt regarding compliance with these General Conditions of the PNEUS ONLINE PRIME membership card, PNEUS ONLINE TRADING reserves the right to request proof of identity and/or to withhold the benefits associated with the Program. The Program is entirely dematerialized. To subscribe to the PNEUS ONLINE PRIME membership card and benefit from its advantages, it is mandatory to create an Account on the Website, though it is not necessary to make a product purchase on the Website beforehand.

The Client may, at any time, request the termination and permanent deactivation of their Account by submitting a simple written request to PNEUS ONLINE TRADING.

Vouchers issued as part of the loyalty program, particularly the €50 vouchers, cannot be used to purchase the PNEUS ONLINE PRIME card, nor combined with the benefits linked to this card. Holders of a PNEUS ONLINE PRIME subscription cannot use these vouchers during the entire duration of their membership. For customers who are not members of PNEUS ONLINE PRIME, these €50 vouchers are valid on other products until 31/08/2025.

Article 2. PNEUS ONLINE PRIME PROGRAM

2.1 Rules

The PNEUS ONLINE PRIME program is based on a virtual card, offered on the Website by PNEUS ONLINE TRADING, at the price indicated on the Website.

PNEUS ONLINE PRIME membership cards can be purchased by clients while stocks last. Even though there is a quantity sufficient to meet reasonable demand, PNEUS ONLINE PRIME membership cards are available in limited numbers, with availability renewed each month or each week.

The card is valid for 12 months from the date of purchase, unless otherwise stated on the Website, under a specific promotion, launch offer, or special agreement between PNEUS ONLINE TRADING and the Client. The subscription is automatically and tacitly renewed each year for a period of 12 months. The professional service provider must inform the consumer in writing—by name-specific letter or dedicated email—no earlier than three (3) months and no later than one (1) month before the end of the period authorizing rejection of the tacit renewal clause, about the possibility of not renewing the contract. This notice will systematically be sent by email at least one (1) month before the expiration date. The Client may choose not to renew their subscription as outlined in the provisions of Article 10 of the General Conditions.

The charge will be automatically applied to the payment method used during the last renewal. A renewal confirmation will be sent by email on the day of the charge.

The PNEUS ONLINE PRIME membership card is non-refundable, except under the right of withdrawal conditions outlined in Article 7.1 of the General Conditions. The Client is therefore informed that once the right of withdrawal has expired or been waived, no refund can be issued for the price of the PNEUS ONLINE PRIME membership card.

The PNEUS ONLINE PRIME card is a cumulative subscription. Each purchase entitles the customer to a subscription period of one (1) year. In the event of multiple purchases, including those made within a short period of time, the corresponding durations are automatically accumulated (for example: 2 purchases = 2 years of subscription). The customer expressly acknowledges and accepts this mechanism before confirming their order. No refund will be granted on the grounds of multiple or closely timed purchases.

2.2. Benefits

• Automatically, upon the first product purchase when subscribing to the PNEUS ONLINE PRIME membership card, an immediate and automatic discount is applied. This discount cannot be combined with other ongoing promotions, unless explicitly stated otherwise on the site for certain products.
• Free delivery on all products, except for orders consisting of only one product
• The client is entitled to warranties on 4 tyres and/or rims (excluding any other product such as, for example, wheels). This means a warranty covering 4 tyres/rims for 12 months from the date of the product order. The client must manually add the offered warranty to their cart for the products they wish to apply it to, up to a maximum of 4 tyres or rims. Under this warranty, the Client may submit a claim on the dedicated page (see tyre/rim warranty). This warranty is automatically activated upon purchase and is valid for 12 months from the date of the order.
  The client may benefit from the warranty on a maximum of 4 tyres or rims, even if ordered in multiple purchases. Beyond 4 products, warranty coverage for additional items can be purchased separately.
  Conversely, if the client orders more than 4 products at once in the same cart, they must pay for the warranty on the extra products; if they wish to benefit from only the 4 warranties included in the PNEUS ONLINE PRIME program, they should place one order for 4 products to receive the warranties and a second order without selecting additional coverage.
• Priority access to customer service (a contact form in the client account enabling prioritized support);
• Immediate discounts. A client with a PNEUS ONLINE PRIME membership card benefits from immediate discounts on selected products. The discount amount varies by product and is specified at the time of purchase. These discounts are directly deducted from the displayed price of eligible products and are not applicable across the entire catalog. They may vary from one product to another. Use of the PNEUS ONLINE PRIME card is not mandatory for purchases, but immediate discounts apply only if the card is added to the cart and paid for or has already been purchased. Benefits may evolve, be modified, and/or be removed for certain items. Clients are informed in advance in writing of any changes before they take effect.

The renewal of the PNEUS ONLINE PRIME membership card has no impact on the benefits already acquired and does not extend the warranty of the four products concerned, which remains limited to its initial duration.

In the event of the purchase of several PNEUS ONLINE PRIME cards within the same year, the validity periods are added consecutively and the related services and warranties may be used from their date of purchase.

Article 3. PROGRAM MODIFICATION

The General Conditions of the PNEUS ONLINE PRIME Program are the only ones applicable to the Program. PNEUS ONLINE TRADING reserves the right to modify them at any time with reasonable written notice.

In the event of termination of the Program, PNEUS ONLINE TRADING will notify Clients 3 months in advance (unless in an emergency where the notice period is reasonably shortened) before the Program's end date. In such a case, the card is non-refundable.

Article 4. PROGRAM MONITORING

The Client will be held responsible for any breach or violation of these General Conditions, or any abusive or fraudulent use of the Account by themselves or by a third party, which may result in the immediate exclusion of the Client, deactivation of the Account, and the loss of all benefits. PNEUS ONLINE TRADING reserves the right to carry out any checks regarding the use of the Account. These checks are initially automated and subsequently subject to manual verification to determine whether the use was abusive.

Appendix 1

STANDARD CANCELLATION FORM
(Please complete and return this form only if you wish to cancel your purchase.)
For the attention of:

PNEUS ONLINE TRADING C.V.

Regus Queens Tower - Delflandlaan 1
1062 EA Amsterdam
NETHERLANDS

I/We (*) hereby notify you (*) of my/our (*) cancellation of the contract for the sale of the following products (*)/services (*):

Ordered on (*)/received on (*):

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is submitted in a paper version):

Date:

(*) Delete as appropriate.